Refund & Return Policy
At Soul Renaissance, we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day money-back guarantee to ensure your peace of mind.
Eligibility for Returns
To qualify for a return, the item must:
✔ Be in its original condition (unused and undamaged).
✔ Include all original packaging and accessories.
✔ Be returned within 30 days of delivery.
We cannot accept returns for:
❌ Items that have been used or damaged after delivery.
❌ Custom or personalized products.
❌ Gift cards.
How to Initiate a Return
- Contact Us: Email us at support@soul-renaissance.com with your order number and reason for the return.
- Return Approval: Our support team will provide you with the return shipping address.
- Ship the Item: Package the item securely and send it back using a trackable shipping method.
- Refund Processing: Once we receive and inspect the return, we will process your refund within 5-7 business days.
Important: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Attach photos of the product and packaging, and we will arrange a replacement or refund at no additional cost.
Refund Processing Time
- Refunds are processed to your original payment method within 5-7 business days after the returned item is received and inspected.
- Depending on your bank, the refund may take 3-10 business days to appear in your account.
If you have any questions, feel free to reach out to us at support@soul-renaissance.com.